Archive for the ‘Helpdesk’ Category
Get Up to Speed on Recent Enhancements
Welcome! The Office of Information Technology (IT) has been preparing for new and returning faculty and students. Below are updates on recently completed work. HANA @ Ole Miss is Live! The terms “analytics” and “big data” are heard frequently these days. The HANA project at the University of MS (UM) is all about improving data access […]
Attention Students! Top 10 Technology Tips
Welcome! The Office of Information Technology (IT) has been busy preparing for new and returning students. Below are some of the key technology topics; please take a moment to get up to speed. Protect your WebID. Your UM WebID is used to access many University systems and services mentioned below. Please treat it like your […]
Avoid the Burn: Practical Security Advice to Protect You and Your Computer during the Summer
In IT, we frequently answer questions concerning online security topics like email phishing scams attempting to steal your passwords, computer viruses and even sophisticated denial of service attacks. We must remember that the physical security of computers, tablets, and phones also remains a major concern. Recently, an individual attempted to gain access to a vital […]
Chris Barnes Crosses a Major IT Milestone
Today, we are celebrating the accomplishments of Chris Barnes, a Microcomputer Consultant I with the IT Helpdesk. Chris has crossed a major IT milestone by closing 10,000 IT Helpdesk tickets! Chris was recently honored with a plaque to show our appreciation for his work ethic, service and commitment to the University of Mississippi. Joining […]
Installation Notes for Windows 8.1
I recently installed Windows 8.1, the first major upgrade for Windows 8. Below is my Windows 8.1 installation experience. Download and Initial Installation I chose to upgrade a Dell XPS laptop. Because I use UM Box with Box Sync, I already had my important files backed up. Next, I connected my laptop to a power […]
Laptop Theft: Anything But Uncommon
According to University Police, 17 laptops have been reported stolen on the Ole Miss campus since August 2012. It’s important to keep in mind that this number doesn’t reflect stolen smartphones or tablets, only laptops. With technology doubling every 2 years, there are multiple ways to keep yourself, and your mobile devices, protected. The best […]
Quarterly SAP Patches
SAP frequently updates and improves its software. The University of Mississippi uses a quarterly system to install these improvements on a regular schedule and we are rapidly approaching our first quarter patch. Patches will be applied in QAS on March 19th. This allows ten days to test and report issues before the patches are applied […]
Try Web HD. No Lines. No Waiting. No ‘Hold’ Music.
Recently, the Office of Information Technology (IT) migrated to a new call tracking platform named Web Help Desk. In addition to supporting the needs of IT technical staff with tracking your calls and emails, Web Help Desk allows individuals with a valid UM WebID to submit service requests through a web interface. In addition […]
The Spring 2013 IT Survival Guide
Welcome! The Office of Information Technology (IT) has been busy preparing for new and returning faculty and students. Below are some of the important changes we made during the break along with links to common websites and informative TECHNews articles. UM Google Starting in March 2012, all students are given UM Gmail accounts which include […]
IT Introduces UM Mail Vaulting Service for Email Storage
Is your mailbox filling up with historic messages that you need to retain? With the implementation of Symantec Enterprise Vault, the Office of Information Technology has a new solution for you. Symantec Enterprise Vault is a content archiving system that moves emails and their attachments to an online storage area called a vault. EV requires […]