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Archive for the ‘Helpdesk’ Category

UM Webmail Taken Offline October 5, 2012

Posted on: September 24th, 2012 by

With the migration of email services from UM Webmail to UM Gmail complete, logins to UM Webmail will be disabled on October 5.  UM Mail (Exchange) is available to employees.  UM Gmail is available to students and any employees that have requested access. UM Webmail login restrictions include web (, POP and IMAP access.  Individuals […]

The Fall 2012 IT Survival Guide

Posted on: August 20th, 2012 by admin

Welcome! The Office of Information Technology (IT) has been busy preparing for new and returning faculty and students.   Below are some of the important changes we made during the summer along with links to common websites and informative TechNews articles. We Have Gone Google Yes, we have gone Google.  Student email was migrated from […]

Solve the Email Quota Problem with Personal Folders in Microsoft Outlook

Posted on: July 27th, 2012 by TERESA MCCARVER

The need for centralized electronic data storage continues to increase at corporations and educational institutions nationwide. At the University of Mississippi, Information Technology (IT) provides 500 MB of storage space for each UM Mail (Exchange) account on our central Exchange server. Understandably for some employees, more email storage space is needed. One solution is to […]

Blackboard Becomes More Mobile with Recent Upgrades

Posted on: June 14th, 2012 by Penny Rice

If you haven’t noticed by now, the Blackboard Learning Management System recently received several product enhancements with the release of a new version of Blackboard Mobile Learn and a system upgrade to version 9.1 SP7. Blackboard Mobile Learn gives students and instructors access to their course content on a variety of mobile devices, including the […]

SAP Tips and Reminders

Posted on: May 7th, 2012 by LAURIE RICHLOVSKY

There are currently 814 active users of the University’s Enterprise computer system, SAP. As the SAP Training Coordinator, I’ve probably spoken with or met every one of you!  Since we’re soon to experience some quiet time with the students off for the summer, I thought it would be a good time to share some tips […]

Blackboard Mobile Learn

Posted on: October 6th, 2011 by Penny Rice

Would you like to access Blackboard from anywhere? Now there’s an App for that. Introducing Blackboard Mobile Learn at The University of Mississippi The Office of Information Technology is pleased to announce the launch of Blackboard Mobile Learn, a free mobile application that brings interactive teaching and learning to mobile devices and gives students full access […]

Cloud Storage and Sensitive Data

Posted on: July 25th, 2011 by

Effective July 1, 2011, Mississippi has a data breach notification law, House Bill 583. This law defines what data is considered to be sensitive (confidential), what constitutes a breach under this law, and the process that must be followed in the event sensitive information is “leaked” in a data breach. In addition to the state […]

Online Tutorials

Posted on: April 14th, 2011 by Robby Seitz

People often want to know what online resources are available to help them get up to speed on new software. To help answer that, we have just compiled a list of tutorials, how-tos, and video demonstrations for some popular programs.  Among these are Outlook 2010 (which many employees will begin using with the current Exchange […]

Student Laptop Rental Program

Posted on: August 30th, 2010 by Clay Pounds

Need a laptop for a class presentation? Computer down for repairs? The IT Helpdesk provides students an economical solution to short term or surprise problems through the student laptop rental program. Each Dell laptop includes Windows 7, Microsoft Office 2010, and Symantec EndPoint Antivirus. All laptops are ready to work with wired and wireless networks and […]